Table of Contents
General information about this course
Important note: Each lesson builds on top of the previous ones, and therefore, we highly recommend taking the lessons in order, from the beginning to the end.Fundamental Topics
01. What is Service Management
02. Introduction to the Service Value System
03. Key Concepts and Building Blocks of ITIL
08. An Introduction to the Service Value Chain
11. The Four Dimensions: #1 and #2
12. The Four Dimensions: #3 and #4
Practices
13. An Introduction to the Practices
15. Incident Management Practice
16. Problem Management Practice
17. Service Request Management Practice
18. Service Desk Management Practice
19. Service Level Management Practice
20. Continual Improvement Management Practice
21. Information Security Management Practice
22. Relationship Management and Supplier Management Practices
23. IT Asset Management, Service Configuration Management, Monitoring and Event Management Practices
24. Deployment Management and Release Management Practices
Exam Preparation