ITIL® 5 Foundation
online course and official exam
Learn ITIL 5 from one of the best ITIL experts and Lifetime Achievement Award holder for outstanding contribution to IT Service Management, who happens to be the co-author of ITIL, Ivor Macfarlane: 
One year access / Exam fee included
What's included?
This package contains the official exam voucher, as well as everything you need to learn the topic and get prepared for the exam, including:Accredited by
PeopleCert / AXELOS
Aligned with ITIL 5
Equivalent to a
2-Day Course
14 Contact Hours
(PDUs)
Contains
36 Lessons
With 2
Sample Exams
Contains multiple
Quizzes
Official manual (online)
The first 5 lessons:
free
With access to
our trainers
Not Included
None. Everything you need is included in this package.Prerequisites
The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.Take²
PeopleCert offers an option called Take² (aka 'Take2' and 'Take 2'). With this option, by paying an extra amount upfront, you will get a free second attempt in the exam if you fail the first one.
To use the option, add it to your cart in addition to the main item before making the payment. Please note that you shouldn't buy the Take² option without the course/exam bundle, and it's not possible to include it after the exam is booked.
Money-Back Guarantee
We want to be sure that you’re satisfied with the course. If you’re not, you can ask for and receive a full refund for the course for up to 30 days after your purchase, while you’re in the first 30% of the course. If your purchase includes an official exam, the exam cost can be fully refunded for up to 10 days. (More information)Contents of the course
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we’ve avoided homework and covered it in other ways, because you probably don’t have enough time and mental energy to spend many hours by yourself doing homework.
The course is delivered in the following sections and lessons:
01. What is ITIL about (free)
02. Key concepts (free)
06. Parties involved in service relationships
07. Types of service relationship
08. Service level
09. Service level agreements
10. Overview of the four dimensions
11. Organizations and people
12. Information and technology, partners and suppliers
13. Value streams and processes
14. Governance
15. Overview of the principles, focus on value
16. Start where you are
17. Progress iteratively with feedback
18. Collaborate and promote visibility
19. Think and work holistically
20. Keep it simple and practical
21. Optimize and automate
22. Introduction to the value chain
23. Discover
24. Design
25. Aquire
26. Build
27. Transition
28. Operate
29. Deliver
30. Support
31. Value streams
32. Introducing continual improvement
33. Details of continual improvement
34. Integrations
35. Exam specifications
36. Sample Exams
Study Path
- Take the lessons:
- It’s best if you spend less than 30 minutes and take one or two lessons per day, every day. A gradual learning process is much more effective than an intense one. We’ve built the course with short lessons to make it possible for you to study them gradually.
- While you’re learning, don’t worry about memorizing anything. If something is important, we’ll repeat it so many times from different perspectives that you will automatically remember it.
- Take notes, build mind maps, or draw diagrams while you’re taking the lessons. This helps you understand the lessons better and stay focused, even if you never use those notes.
- We’ll register you with the examination institute and send you the exam voucher. Vouchers are valid for one year.
- Now take the sample exam. Check the questions you’ve answered incorrectly, and take their lessons again.
- Using your voucher, book the date and time of your exam with the examination institute.
- Take the official exam.
- Let us know about your success! We’re always happy to receive good news :)
The guide above is our generic recommendation. If you’re in an especial situation, feel free to contact us; we can work together and recommend a custom study path to you.
FAQ
The following are the most common questions. Feel free to contact us if you can’t find the answer to your question here.It’s a self-paced online course. You can start the course whenever you want and proceed at any speed that suits you.
You’ll have unlimited access to the course for one year, and you can retake certain lessons or even the whole course if you find it necessary.
- eLearning Courses: up to 30 days, as long as you’ve not taken more than 30% of the course
- Exam Simulators: up to 30 days, as long as you’ve not taken more than one simulated exam
- Official Exams: up to 10 days
Please check the Terms and Conditions for more information.
Have questions?
Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to support@mplaza.training, or call us at +3228080179, +447862148245, or +1845-479-6605.
Need certification advice?
If you're confused about certification options and how they fit into your career, we can help, and that's not just with our certification programs. You can book a one-on-one session with a certification advisor here:
Accreditation
Management Plaza is a brand name of EMPII Group,
an accredited training organization of PeopleCert, EXIN, and PM² Group.
eLearning Course vs. Classroom Course
Why Management Plaza?
There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it’s a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn’t have anything to do with that.
We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.
Do you need training for your company?
We can offer various eLearning packages customized for your needs.
Contact us at support@mplaza.training for more information.