Course: ITIL® 4 Foundation eLearning Course

Section: Fundamental Topics

Lesson 03: Key Concepts and Building Blocks of ITIL

We will review a few key concepts in this lesson. Familiarity with these concepts helps you understand other topics.

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Do you remember the example of the ride to the airport and the way it may or may not be a service depending on the way it’s done? Can you give similar examples?

Do you remember the special perspective of ITIL on how value is created?

The idea is that value is “co-created”. Can you find examples of value co-creation in your life?


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