ITIL® 4 Foundation
online course and official exam
Learn ITIL 4 from one of the best ITIL experts and Lifetime Achievement Award holder for outstanding contribution to IT Service Management, who happens to be the co-author of ITIL, Ivor Macfarlane: 
One year access / Exam fee included
What's included?
This package contains the official exam voucher, as well as everything you need to learn the topic and get prepared for the exam, including:Accredited by
PeopleCert / AXELOS
Aligned with ITIL 4
Equivalent to a
2-Day Course
14 Contact Hours
(PDUs)
Subtitles:
EN
Contains
25 Lessons
Exam Simulator with
270 Questions
With 1
Sample Exam
Contains multiple
Quizzes
The first 4 lessons:
free
With access to
our trainers
Not Included
The official manual is not included in this package. The manual is not necessary when taking this course.Prerequisites
The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.Take²
PeopleCert offers an option called Take² (aka 'Take2' and 'Take 2'). With this option, by paying an extra amount upfront, you will get a free second attempt in the exam if you fail the first one.
To use the option, add it to your cart in addition to the main item before making the payment. Please note that you shouldn't buy the Take² option without the course/exam bundle, and it's not possible to include it after the exam is booked.
Money-Back Guarantee
We want to be sure that you’re satisfied with the course. If you’re not, you can ask for and receive a full refund for the course for up to 30 days after your purchase, while you’re in the first 30% of the course. If your purchase includes an official exam, the exam cost can be fully refunded for up to 10 days. (More information)Contents of the course
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we’ve avoided homework and covered it in other ways, because you probably don’t have enough time and mental energy to spend many hours by yourself doing homework.
The course is delivered in the following sections and lessons:
01. What is Service Management (free)
02. Introduction to the Service Value System (free)
03. Key Concepts and Building Blocks of ITIL (free)
04. What is Value? (free)
05. People
06. Costs and Risks
07. Service Value System
08. An Introduction to the Service Value Chain
09. Service Value Chain
10. Guiding Principles
11. The Four Dimensions: #1 and #2
12. The Four Dimensions: #3 and #4
13. An Introduction to the Practices
14. Change Control Practice
15. Incident Management Practice
16. Problem Management Practice
17. Service Request Management Practice
18. Service Desk Management Practice
19. Service Level Management Practice
20. Continual Improvement Management Practice
21. Information Security Management Practice
22. Relationship Management and Supplier Management Practices
23. IT Asset Management, Service Configuration Management, Monitoring and Event Management Practices
24. Deployment Management and Release Management Practices
25. About the Exam
26. Sample Exams
Study Path
- Take the lessons:
- It’s best if you spend 15 to 30 minutes a day, every day. A gradual learning process is much more effective than an intense one. We’ve built the course with short, independent lessons to make it possible for you to study them gradually.
- While you’re learning, don’t worry about memorizing anything. If something is important, we’ll repeat it so many times from different perspectives that you will automatically remember it.
- Take notes, build mind maps, or draw diagrams while you’re taking the lessons. This helps you understand the lessons better and stay focused, even if you never use those notes.
- We’ll register you with the examination institute and send you the exam voucher. Vouchers are valid for one year.
- Now take the sample exam. Check the questions you’ve answered incorrectly, and take their lessons again.
- Using your voucher, book the date and time of your exam with the examination institute.
- Take the official exam.
- Let us know about your success! We’re always happy to receive good news :)
The guide above is our generic recommendation. If you’re in an especial situation, feel free to contact us; we can work together and recommend a custom study path to you.
FAQ
The following are the most common questions. Feel free to contact us if you can’t find the answer to your question here.Yes. See this article: How to Submit PDUs
We recommend the following number of PDUs for this course:
- Power skills:
- All certificates: 3
- Business acumen:
- All certificates: 6
- Ways of working:
- PMP: 5
- PgMP: 5
- PfMP: 5
- PMI-PBA: 5
- PMI-ACP: 5
- PMI-RMP: 1
- PMI-SP: 0
- CAPM: 5
Since January 2020, training organizations have not been allowed to issue certificates of completion for AXELOS programs. If you need to show that you’ve taken a course (e.g., to submit PDUs with PMI), we’ll issue a letter of course attendance for you.
Nevertheless, you will still get your official certificate by passing the exam.
It’s a self-paced online course. You can start the course whenever you want and proceed at any speed that suits you.
You’ll have unlimited access to the course for one year, and you can retake certain lessons or even the whole course if you find it necessary.
The ITIL Foundation exam is available in the following languages:
- English
- Chinese
- Dutch
- French
- German
- Italian
- Japanese
- Polish
- Spanish
- Portuguese (Brazil)
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
- eLearning Courses: up to 30 days, as long as you’ve not taken more than 30% of the course
- Exam Simulators: up to 30 days, as long as you’ve not taken more than one simulated exam
- Official Exams: up to 10 days
Please check the Terms and Conditions for more information.
Have questions?
Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to support@mplaza.training, or call us at +3228080179, +447862148245, or +1845-479-6605.
Accreditation
Management Plaza is a brand name of EMPII Group,
an accredited training organization of PeopleCert, APMG, EXIN, and PM² Group.
eLearning Course vs. Classroom Course
Why Management Plaza?
There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it’s a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn’t have anything to do with that.
We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.
Do you need training for your company?
We can offer various eLearning packages customized for your needs.