One year access / Exam fee included
Axelos offers an option called Take² (aka 'Take2' and 'Take 2'). With this option, by paying an extra amount upfront, you will get a free second attempt in the exam if you fail the first one.
To use the option, add it to your cart in addition to the main item before making the payment. Please note that you shouldn't buy the Take² option without the course/exam bundle, and it's not possible to include it after the exam is booked.
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we’ve avoided homework and covered it in other ways, because you probably don’t have enough time and mental energy to spend many hours by yourself doing homework.
The course is delivered in the following sections and lessons:
01. What is Service Management (free)
02. Introduction to the Service Value System (free)
03. Key Concepts and Building Blocks of ITIL (free)
04. What is Value? (free)
06. Costs and Risks
07. Service Value System
08. An Introduction to the Service Value Chain
09. Service Value Chain
10. Guiding Principles
11. The Four Dimensions: #1 and #2
12. The Four Dimensions: #3 and #4
13. An Introduction to the Practices
14. Change Control Practice
15. Incident Management Practice
16. Problem Management Practice
17. Service Request Management Practice
18. Service Desk Management Practice
19. Service Level Management Practice
20. Continual Improvement Management Practice
21. Information Security Management Practice
22. Relationship Management and Supplier Management Practices
23. IT Asset Management, Service Configuration Management, Monitoring and Event Management Practices
24. Deployment Management and Release Management Practices
25. About the Exam
26. Sample Exams
Yes. See this article: How to Submit PDUs
We recommend the following number of PDUs for this course:
Since January 2020, training organizations have not been allowed to issue certificates of completion for AXELOS programs. If you need to show that you’ve taken a course (e.g., to submit PDUs with PMI), we’ll issue a letter of course attendance for you.
Nevertheless, you will still get your official certificate by passing the exam.
It’s a self-paced online course. You can start the course whenever you want and proceed at any speed that suits you.
You’ll have unlimited access to the course for one year, and you can retake certain lessons or even the whole course if you find it necessary.
The ITIL Foundation exam is available in the following languages:
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
The unbored.training platform was our eLearning delivery platform for a few years, until the end of 2020, and learners needed to go there to take their eLearning courses. Now we’ve added the learning management system to our main website, mplaza.training, and unbored is retired.
All old user accounts in unbored.training are migrated to this website, and if you had an account there, you will be able to access the same courses that you bought there here.
Please check the Terms and Conditions for more information.
Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to email@example.com, or call us at +3228080179, +447862148245, or +1845-479-6605.
Management Plaza is a brand name of EMPII Group, a certified partner of AXELOS, and an accredited training organization of PM² Group, PEOPLECERT, APMG, and EXIN.
There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it’s a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn’t have anything to do with that.
We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.
Do you need training for your company?
We can offer various eLearning packages customized for your needs.