ITIL® 4 Foundation Exam Simulator
Learn more, fill in the gaps, familiarize yourself with the style of the exam, and uncover the secrets before taking your actual exam!Demo
This demo contains only a few questions, the result won't be saved, and its coaching feature is disabled.
About these mock exams:
- A bank of 230 questions
- Containing helpful explanations for each question
- Fully compatible with ITIL 4 (the latest version)
One year access
Syllabus
The table below gives a summary of the concepts that are tested in the exam, and the main parts of the manual in which these are described.
- Understand the key concepts of service management
- Recall the definition of:
- Service
- Utility
- Warranty
- Customer
- User
- Service management
- Sponsor
- Describe the key concepts of creating value with services:
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility
- Warranty
- Describe the key concepts of service relationships:
- Service offering
- Service relationship management
- Service provision
- Service consumption
- Recall the definition of:
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Understand the four dimensions of service management
- Describe the four dimensions of service management:
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Describe the four dimensions of service management:
- Understand the purpose and components of the ITIL service value system
- Describe the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Describe the interconnected nature of the service value chain and how this supports value streams
- Describe the purpose of each value chain activity:
- Plan
- Improve
- Engage
- Design & transition
- Obtain/build
- Deliver & support
- Know the purpose and key terms of 15 ITIL practices
- Recall the purpose of the following ITIL practices:
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- Recall definitions of the following ITIL terms:
- IT asset
- Event
- Configuration item
- Change
- Incident
- Problem
- Known error
- Recall the purpose of the following ITIL practices:
- Understand 7 ITIL practices
- Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
- Continual improvement including:
- The continual improvement model
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- Continual improvement including:
- Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
FAQ
The following are the most common questions. Feel free to contact us if you can’t find the answer to your question here.It’s not mandatory, but it’s recommended.
You can use our eLearning course to fully prepare for this exam: ITIL® 4 Foundation
The first 30% of the course is free and you can start it now, even without registering on our website.
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
After your purchase, we will contact you to confirm your personal information. Then we will register you in the examination institute and send you the exam voucher, using which you can book and take your exam.
When your registration is completed, you will receive full instructions for the exam process. We’re also available if you have any questions.
The unbored.training platform was our eLearning delivery platform for a few years, until the end of 2020, and learners needed to go there to take their eLearning courses. Now we’ve added the learning management system to our main website, mplaza.training, and unbored is retired.
All old user accounts in unbored.training are migrated to this website, and if you had an account there, you will be able to access the same courses that you bought there here.
- eLearning Courses: up to 30 days, as long as you’ve not taken more than 30% of the course
- Exam Simulators: up to 30 days, as long as you’ve not taken more than one simulated exam
- Official Exams: up to 30 days, if you’re not yet registered with the examination institute
The scope of ITIL 4 Foundation is significantly smaller than ITIL 3 Foundation (about a half). If your goal is to learn as much as possible, or your organization uses ITIL 3, then ITIL 3 is a good option. If you prefer to take the easier or more up-to-date program, or your organization uses ITIL 4, then ITIL 4 is your best option.
If you have no idea which one to choose, it probably means that your best choice is ITIL 4.
Have questions?
Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to support@mplaza.training, or call us at +32477588618, +442032874160, or +1(315)784-1825.
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