ITIL® 4 Foundation Exam

Here you can buy a voucher for the official ITIL® 4 Foundation exam.
The exam is online and you can take it from home or work, anywhere in the world. Certificate .st0{fill-rule:evenodd;clip-rule:evenodd;fill:#FFFFFF;} .st1{fill:none;stroke:#A6A6A6;stroke-width:1.6;stroke-miterlimit:10;} .st2{fill-rule:evenodd;clip-rule:evenodd;fill:#D9D9D9;} .st3{fill:none;stroke:#D9D9D9;stroke-width:1.6;stroke-miterlimit:10;} .st4{fill:none;stroke:#7F7F7F;stroke-width:16.6;stroke-linecap:round;stroke-linejoin:round;stroke-miterlimit:10;} .st5{fill:none;stroke:#7F7F7F;stroke-width:8.6;stroke-miterlimit:8;} .st6{fill-rule:evenodd;clip-rule:evenodd;fill:#7F7F7F;} .st7{fill:none;stroke:#D9D9D9;stroke-width:2.2;stroke-miterlimit:8;}
Note: you don’t need to buy the exam separately if you’ve already purchased the ITIL® 4 Foundation eLearning course; it’s included.

The exam process:

This is what happens after you buy the exam voucher:

  1. After your purchase, we will contact you to confirm your information.
  2. Then we register you with the examination institute and send you the exam voucher. The voucher will be valid for 12 months.
  3. You can use the exam voucher to set the date and time of your exam with the examination institute.
  4. At the date and time that you’ve set, you will go online and take the exam. The exam is proctored online.
  5. You’ll receive the result at the end of the exam.
  6. If you pass the exam, the electronic certificate will be emailed to you in a few days.
  7. If you fail the exam, you’ll need to pay for and take the exam again.


Axelos offers an option called Take² (aka 'Take2' and 'Take 2'). With this option, by paying an extra amount upfront, you will get a free second attempt in the exam if you fail the first one.
To use the option, add it to your cart in addition to the main item before making the payment. Please note that you shouldn't buy the Take² option without the exam, and it's not possible to include it after the exam is booked.

The ITIL® 4 Foundation exam format:

  • Has no prerequisites
  • Online
  • Proctored
  • 40 questions
  • Multiple-choice questions
  • 65% passing score
  • 60 minutes duration
  • Closed book

Valid for one year

Need training too?

Taking a well-formed course makes your studies easier, more pleasant, and more practical. In addition to that, it increases your chances of passing the exam. You can fully prepare for this exam by taking our ITIL® 4 Foundation eLearning Course. The first lessons of the course are free and you can try them out to see if the course suits your needs.

Sample Questions

The following are a few sample questions from this exam to help you familiarize yourself with the style of the questions. There's also a comprehensive Exam Simulator for this exam, which you can use for free when you buy the official exam voucher.


The following are the most common questions. Feel free to contact us if you can’t find the answer to your question here.

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Have questions?

Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.

To contact us, use the online chat service that is available on the bottom of the pages, send us an email to, or call us at +3228080179, +447862148245, or +1845-479-6605.


Management Plaza is a brand name of EMPII Group, a certified partner of AXELOS, and an accredited training organization of PM² Group, PEOPLECERT, APMG, and EXIN.

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eLearning Course vs. Classroom Course

Once upon a time, eLearning courses were the inferior choice. This is not the case anymore, and well-formed, quality eLearning courses are better than classroom courses. How come?
Take us, as trainers: Can you imagine how difficult it is to deliver a quality course for 8 hours a day? You get tired or you just have a bad day, and it impacts the course. In preparing an eLearning course, in contrast, we spend three to six months perfecting the course until it’s just the way we want it. If we’re tired, we just stop working, and if we’re not satisfied with a lesson, we record it again, and again, and again!
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Now think about yourself. Isn’t it difficult to tolerate those hard chairs for 8 hours a day, trying to understand intense topics? Isn’t it better to be able to take the course at your own pace, for example, half an hour per day? Isn’t it great to be able to go back and take a certain lesson again if needed? Lastly, you don’t have to risk your time and money on a course with a trainer you don’t know; you can check a demo of the course before deciding.

Why Management Plaza?

There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it’s a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn’t have anything to do with that.

We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.

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We’re honored to have played a role in the professional development of 72,000+ learners from thousands of organizations, including…

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