ITIL® 3 Foundation Exam Tips

by Ivor Macfarlane, 2017-09-28

Important note: This guide is about the ITIL 3 Foundation exam. If you’re a candidate for the ITIL 4 Foundation exam, read the ITIL 4 Foundation Exam Tips guide instead.

This guide is designed for candidates who have finished the ITIL 3 Foundation eLearning Course, and are now preparing to take its Exam Simulator.

Common Risks

Over the years, we’ve seen three major reasons why people fail this exam. The first two reasons you might expect, but the third may be a surprise, and something you should be aware of.

There are some pure memory-based aspect, a list of some of which is included below. Also worth noticing and remembering are some word associations commonly featured in the exams. For example, if the question asks about “relationships”, it is most likely a question about “Service Asset and Configuration Management” – and vice versa, of course. Again, we have listed some of these associations to help you remember them.

Things Worth Remembering

Word associations in ITIL

General Exam Tips

Besides the specific tips in this articles, there are a few general ones that you may find helpful as well. This article contains all of them: Tips and Tricks for Certification Exams.