ITIL® 3 Foundation online course and official exam
Learn ITIL 3 from one of the best ITIL and Service Management experts and Lifetime Achievement Award holder for outstanding contribution to IT Service Management, who happens to be the co-author of ITIL, Ivor Macfarlane:
This course offers everything you need to learn ITIL 3 and prepare for the ITIL 3 Foundation exam.
Important note: The latest version of ITIL is 4 and you can use the ITIL 4 Foundation package instead of this one.
Price: €395 » one year access, exam fee included
The first 30% is free!
We believe you have the right to evaluate the course before buying, therefore, the first 30% of each course is free and you can take them even without registering on our website. So, why are you waiting? You can start it right now :)
What's included?
This package contains the official exam voucher, as well as everything you need to learn the topic and get prepared for the exam, including:
Accredited by PeopleCert / AXELOS
Aligned with ITIL 3
Equivalent to a 3-Day Course
21 Contact Hours (PDUs)
Contains 55 Lessons
Equipped with the Integrated Flashcards™
Exam Simulator with 200 Questions
With 1 Sample Exam
Contains multiple Quizzes
The first 30%: free
Pass Guarantee!
With access to our trainers
Not Included
The following are not included in this course:
The official manual: the official manual is not necessary when taking this course, and is not included in this package.
Prerequisites
The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.
Pass Guarantee
You would be eligible for our Pass Guarantee if:
You’ve completed the course, and your real exam was not more than 12 months after the start of your course and not more than 6 months after finishing your course.
You’ve taken both simulated exams, have a score of at least 75% in your last attempts, and your real exam was not more than 10 days after your last simulated exam. Note: if your score in the last attempts is not higher than 75% or your last attempt is more than 10 days before your real exam, you can simply take more simulated exams until you satisfy this condition. There’s no limit to the number of attempts.
If you meet the above conditions and you fail your exam, we will pay for your second attempt. In addition, we will have a session to review your performance and come up with a plan for your success in the second attempt.
Money-Back Guarantee
We want to be sure that you're satisfied with the course. If you're not, you can ask for and receive a full refund up to 30 days after your purchase, while you're in the first 30% of the course.
Contents of the course
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we've avoided homework and covered it in other ways, because you probably don't have enough time and mental energy to spend many hours by yourself doing homework.
The course is delivered in the following sections:
What is service management?
Scope of service management
The lifecycle concept
Lifecycle phases
Mastering the jargon
Best practice
Service
Stakeholder
Outcome and value
Utility and warranty
Service assets
Incidents, problems, known errors
PPT and 4Ps
Risk
Governance
Processes
RACI
Functions
Overview of the ITIL approach
ITIL structure
The service lifecycle
Service strategy
Service design
Service transition
Service operation
Continual service improvement
Service portfolio management
Financial management for IT services
Demand management
Business relationship management
Service level management
Knowledge management
Supplier management
Service catalogue management
Availability management
Information security management
Capacity management
IT service continuity management
Design coordination
Service transition planning and support
Service asset and configuration management
Change management
Release and deployment management
Testing and evaluation
Event management
Incident management
Request fulfilment
Access management
Problem management
Service desk function
Other functions
7 step improvement process
Automation and communication
Simulated exams
Sample exams
The first 30% of the course is free, and you can start learning right now and see if it suits you.
Study Path
Take the lessons:
It’s best if you spend 15 to 30 minutes a day, every day. A gradual learning process is much more effective than an intense one. We’ve built the course with short, independent lessons to make it possible for you to study them gradually.
While you’re learning, don’t worry about memorizing anything. If something is important, we’ll repeat it so many times from different perspectives that you will automatically remember it.
Take notes, build mind maps, or draw diagrams while you’re taking the lessons. This helps you understand the lessons better and stay focused, even if you never use those notes.
We’ll register you with the examination institute and send you the exam voucher. Vouchers are valid for one year.
Now take the first simulated exam. Don’t worry if your score is not high; you still need to learn the style of the exam and how to manage your time.
Take the second simulated exam. Find your areas of weakness and take the related lessons again.
After a few days, take the simulated exams again to review them. At this point, you can expect scores higher than 75%.
Now take the official sample exams. See this as a learning opportunity, and if you realize any gaps in your knowledge, go back to the related lessons and take them again.
Using your voucher, book the date and time of your exam with the examination institute.
Take the official exam.
Let us know about your success! We’re always happy to receive good news :)
Meanwhile, if you fail in the exam:
Contact us, so that we can review your results and give you a study plan for your second attempt.
Then we will pay for your new exam voucher (if you have met the Pass Guarantee conditions).
When you’re done with your new study plan, you can book the exam and take it.
The guide above is our generic recommendation. If you're in a especial situation, feel free to contact us; we can work together and recommend a custom study path to you.
FAQ
You can pay using PayPal, or using a credit card or debit card, through a fully secure and certified platform. You can start with the first lesson of the course, and then buy it using the button on the bottom of any lesson. The course will be available to you for one year from when you pay for it.
You can cancel your order and get a full refund up to one month after your purchase, as long as you've not done more than 30% of your course.
It's a self-paced online course. You can start the course whenever you want and proceed with any speed that suits you.
You'll have unlimited access to the course for one year, and you can retake certain lessons or even the whole course if you find it necessary.
Yes, the author of the course is available to answer your questions via email.
ITIL is probably the most popular guide about IT Service Management.
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate enough for their goals.
It takes 21 hours to finish the course in a normal setting; but of course, this is an eLearning course, and you can spend more time on it if you’d like to.
This course is for ITIL 3, which is still valid and you can take its exam. The latest version is ITIL 4, and if you prefer, you can take our ITIL 4 eLearning Course instead of this.
The scope of ITIL 4 Foundation is significantly smaller than ITIL 3 Foundation (about a half). If your goal is to learn as much as possible or your organization uses ITIL 3, ITIL 3 (this course) is a good option, and if you prefer to take the easier or more up to date program or your organization uses ITIL 4, ITIL 4 Foundation would be the good choice.
Yes, and you can take it from home or from work, anywhere in the world.
The exam fee is included.
No
There are 40 multiple-choice questions with one correct answer for each, and you have 1 hour to finish your exam. The passing score is 65%.
No
No
Since January 2020, training organizations are not allowed to issue certificates of completion for AXELOS programs. If you need to show that you’ve taken a course (e.g., to submit PDUs with PMI), we’ll issue a letter of course attendance for you.
Nevertheless, you will get your official certificate by passing the exam.
Yes, we’re a PMI® R.E.P.
The course is registered with PMI and you will get pre-approved PDUs for completing the course.
No
No
No
Not too difficult; it’s a standard exam that follows all the best practices in evaluation. By taking this course, you should be very well prepared for the exam.
In 2018 and 2019, 94% of our learners have passed this exam, with an average score of 83%.
Have questions?
Don't hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to support@mplaza.training, or call us at +32477588618, +442032874160, or +1(315)784-1825.
Accreditation
Management Plaza is a brand name of Professional Training Center of Excellence, which is a certified partner of AXELOS, a Registered Education Provider (R.E.P) by PMI, and an accredited training organization from PeopleCert, APMG, and EXIN.
eLearning Course vs. Classroom Course
Once upon a time, eLearning courses were the inferior choice. This is not the case anymore, and well-formed, quality eLearning courses are better than classroom courses. How come?
Take us, as trainers: can you imagine how difficult it is to deliver a quality course for 8 hours a day? You get tired, or you just have a bad day, and it impacts the course. And who pays for that? The learner. In preparing an eLearning course, in contrast, we spend three to six months perfecting the course until it's just the way we want it. If we're tired, we just stop working and continue the next day; and if we're not satisfied with a lesson, we record it again, and again, and again!
Now think about yourself. Isn't it difficult to tolerate those hard chairs for 8 hours a day, trying to understand intense topics? Isn't it better to be able to take the course at your own pace, for example, half an hour per day? Isn't it great to be able to go back and take a certain lesson again if needed? And lastly, you don't have to risk your time and money taking a course with a trainer who you don't know.
Why Management Plaza?
There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it's a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn't have anything to do with that.
We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.
We're honored to have played a role in the professional development of 62,349 learners in the past 8 years, from thousands of organizations, including...
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