ITIL® 3 Foundation
online course and official exam
Learn ITIL 3 from one of the best ITIL experts and Lifetime Achievement Award holder for outstanding contribution to IT Service Management, who happens to be the co-author of ITIL, Ivor Macfarlane: 
This course offers everything you need to learn ITIL 3.
Important note: The latest version of ITIL is 4 and you can use the ITIL 4 Foundation package instead of this.
ITIL 3 exams are NOT available anymore.
One year access / Exam fee included
What's included?
This package contains the official exam voucher, as well as everything you need to learn the topic and get prepared for the exam, including:Accredited by
PeopleCert / AXELOS
Aligned with ITIL 3
Equivalent to a
3-Day Course
21 Contact Hours
(PDUs)
Contains
54 Lessons
Equipped with the
Integrated Flashcards™
Exam Simulator with
200 Questions
With 1
Sample Exam
Contains multiple
Quizzes
The first 30%:
free
Pass Guarantee!
With access to
our trainers
Not Included
The official manual is not included in this package. The manual is not necessary when taking this course.Prerequisites
The exam doesn’t have any prerequisites, and you don’t need to have any prior knowledge of IT Service Management to understand this course.Pass Guarantee
You would be eligible for our Pass Guarantee if:
-
You’ve purchased the course and exam from us.
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You’ve completed the course, and your real exam was not more than 12 months after the start of your course and not more than 6 months after finishing your course.
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You’ve taken at least 6 simulated exams, have a score of at least 75% in your last 4 attempts, and your real exam was not more than 10 days after your last simulated exam. If your score in the last 4 attempts is not higher than 75% or your last attempt is more than 10 days before your real exam, you can simply take more simulated exams until you satisfy this condition. There’s no limit to the number of attempts.
If you meet the above conditions and you fail your exam, we will pay for your second exam. In addition, we will have a session to review your performance and come up with a plan for your success in the second attempt.
Money-Back Guarantee
We want to be sure that you’re satisfied with the course. If you’re not, you can ask for and receive a full refund for the course for up to 30 days after your purchase, while you’re in the first 30% of the course. If your purchase includes an official exam, the exam cost can be fully refunded for up to 10 days. (More information)Contents of the course
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we’ve avoided homework and covered it in other ways, because you probably don’t have enough time and mental energy to spend many hours by yourself doing homework.
The course is delivered in the following sections and lessons:
01. What is Service Management? (free)
02. Scope of Service Management (free)
03. The Lifecycle Concept (free)
04. Lifecycle Phases (free)
Mastering the Jargon
05. Introduction to 'mastering the Jargon' (free)
06. Best Practice (free)
07. Service (free)
08. Stakeholders (free)
09. Outcome and Value (free)
10. Utility and Warranty (free)
11. Service Assets (free)
12. Incidents, Problems, Known Errors (free)
13. PPT and 4Ps (free)
14. Risk (free)
15. Governance (free)
16. Processes (free)
17. RACI (free)
18. Functions (free)
19. Overview of the ITIL Approach (free)
20. Scope of Service Management (free)
21. The Service Lifecycle (free)
22. Service Strategy (free)
23. Service Design
24. Service Transition
25. Service Operation
26. Continual Service Improvement
27. Service Portfolio Management
28. Financial Management for IT Services
29. Demand Management
30. Business Relationship Management
31. Service Level Management
32. Knowledge Management
33. Supplier Management
34. Service Catalogue Management
35. Availability Management
36. Information Security Management
37. Capacity Management
38. IT Service Continuity Management
39. Design Coordination
40. Service Transition Planning and Support
41. Service Asset and Configuration Management
42. Change Management
43. Release and Deployment Management
44. Testing and Evaluation
45. Event Management
46. Incident Management
47. Request Fulfilment
48. Access Management
49. Problem Management
50. Service Desk Function
51. Other Functions
52. 7 Step Improvement Process
53. Automation and Communication
54. Sample Exams
Study Path
- Take the lessons:
- It’s best if you spend 15 to 30 minutes a day, every day. A gradual learning process is much more effective than an intense one. We’ve built the course with short, independent lessons to make it possible for you to study them gradually.
- While you’re learning, don’t worry about memorizing anything. If something is important, we’ll repeat it so many times from different perspectives that you will automatically remember it.
- Take notes, build mind maps, or draw diagrams while you’re taking the lessons. This helps you understand the lessons better and stay focused, even if you never use those notes.
- We’ll register you with the examination institute and send you the exam voucher. Vouchers are valid for one year.
- Now take the first simulated exam. Don’t worry if your score is not high; you still need to learn the style of the exam and how to manage your time.
- Take the second simulated exam. Find your areas of weakness and take the related lessons again.
- After a few days, take the simulated exams again to review them. At this point, you can expect scores higher than 75%.
- Now take the official sample exams. See this as a learning opportunity, and if you realize any gaps in your knowledge, go back to the related lessons and take them again.
- Using your voucher, book the date and time of your exam with the examination institute.
- Take the official exam.
- Let us know about your success! We’re always happy to receive good news :)
Meanwhile, if you fail in the exam:
- Contact us, so that we can review your results and give you a study plan for your second attempt.
- Then we will pay for your new exam voucher (if you have met the Pass Guarantee conditions).
- When you’re done with your new study plan, you can book the exam and take it.
The guide above is our generic recommendation. If you’re in an especial situation, feel free to contact us; we can work together and recommend a custom study path to you.
FAQ
The following are the most common questions. Feel free to contact us if you can’t find the answer to your question here.Yes. See this article: How to Submit PDUs
We recommend the following number of PDUs for this course:
- Leadership:
- All certificates: 8
- Strategic:
- All certificates: 9
- Technical:
- PMP: 4
- PgMP: 4
- PfMP: 4
- PMI-PBA: 4
- PMI-ACP: 2
- PMI-RMP: 1
- PMI-SP: 0
- CAPM: 4
Since January 2020, training organizations have not been allowed to issue certificates of completion for AXELOS programs. If you need to show that you’ve taken a course (e.g., to submit PDUs with PMI), we’ll issue a letter of course attendance for you.
Nevertheless, you will still get your official certificate by passing the exam.
It’s a self-paced online course. You can start the course whenever you want and proceed at any speed that suits you.
You’ll have unlimited access to the course for one year, and you can retake certain lessons or even the whole course if you find it necessary.
The ITIL Foundation exam is available in the following languages:
- English
- Arabic
- Brazilian Portuguese
- Chinese (Simplified)
- Czech
- Danish
- Dutch
- Finnish
- French
- German
- Hungarian
- Italian
- Japanese
The material is fully aligned with the latest changes in ITIL 3. However, in parallel to ITIL 3, there’s a new version, ITIL 4 as well.
There’s no date for the retirement of ITIL 3 yet, and candidates can choose either version. We also provide training material for both of them (separately).
Our ITIL 4 content is available here:
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
The unbored.training platform was our eLearning delivery platform for a few years, until the end of 2020, and learners needed to go there to take their eLearning courses. Now we’ve added the learning management system to our main website, mplaza.training, and unbored is retired.
All old user accounts in unbored.training are migrated to this website, and if you had an account there, you will be able to access the same courses that you bought there here.
- eLearning Courses: up to 30 days, as long as you’ve not taken more than 30% of the course
- Exam Simulators: up to 30 days, as long as you’ve not taken more than one simulated exam
- Official Exams: up to 10 days
Please check the Terms and Conditions for more information.
Have questions?
Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to support@mplaza.training, or call us at +3228080179, +447862148245, or +1845-479-6605.
Accreditation
Management Plaza is a brand name of EMPII Group, a training company that works closely with PTCoE, which is a certified partner of AXELOS, and an accredited training organization from PEOPLECERT, APMG, and EXIN.
eLearning Course vs. Classroom Course
Why Management Plaza?
There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it’s a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn’t have anything to do with that.
We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.
Do you need training for your company?
We can offer various eLearning packages customized for your needs.