Table of Contents
General information about this course
Important note: Each lesson builds on top of the previous ones, and therefore, we highly recommend taking the lessons in order, from the beginning to the end.Introduction
Value fundamentals
04. Types of service offerings and their management activities
05. Outputs, outcomes, and value
Service relationships
06. Parties involved in service relationships
07. Types of service relationship
Service quality
The four dimensions
10. Overview of the four dimensions
12. Information and technology, partners and suppliers
13. Value streams and processes
Governance
Guiding principles
15. Overview of the principles, focus on value
17. Progress iteratively with feedback
18. Collaborate and promote visibility
19. Think and work holistically
20. Keep it simple and practical
Value chain
22. Introduction to the value chain
Continual improvement
32. Introducing continual improvement
33. Details of continual improvement
Integrations
The exam
Exam Preparation