Lesson 04: Types of service offerings and their management activities

There are different types of service offerings. We’ll take a look at that first, and then check the various activities needed for managing them. We’ll have a high-level review of that now and discuss the details later in the course.

Based on AXELOS ITIL^® material. Reproduced under licence from AXELOS. All rights reserved.

Let’s review:

• When we talked about service offerings, we talked about the three categories of offerings. Describe what those three are and find examples of those in your personal life as a consumer and as a provider.
• Think of this course and describe its whole lifecycle.
• ITIL has 8 activities or stages for products and services. Name as many of those as you can and explain them. Don’t worry if some of them sound confusing and overlapping; we will have more detailed lessons about them later in the course.

Here are the definitions of this lesson:

• Goods
• Access to resources
• Service actions