Lesson 02: Key concepts
Before we discuss serious topics, we need to create a common understanding. We’re going to do that in this lesson by discussing the key ITIL concepts.
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
Let’s review what you’ve learned:
- ITIL is about digital product and service management. Think about the spectrum of how “digital” the products and services you use are and about which ones can be managed better using ITIL.
- Explain the relationship between digital products and digital services.
Can you define and describe the following? Don’t worry if you can’t remember the official definition; you’re not supposed to memorize them, but you need to have a good understanding of them.
- Product
- Digital product
- Service
- Digital service
- Digital product and service management
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