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The following are a few sample questions from this exam to help you familiarize yourself with the style of the questions. There's also a comprehensive Exam Simulator for this exam, which you can use for free when you buy the official exam voucher.
What is the PRIMARY use of a changing schedule?
Which is a recommendation of the ‘service desk’ practice?
Why should incidents be prioritized?
Identify the missing word in the following sentence: The purpose of the ‘information security management’ practice is to ______ the organization’s information.
Which dimension considers how knowledge assets should be protected?
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve?
Which one is included in the purpose of the ‘design and transition’ value chain activity?
Identify the missing word: The __ describes how all the components and activities of the organization work together as a system to enable value creation.
To plan changes and help avoid conflicts — The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources.
Service desks should understand the wider organization — A key aspect of a good service desk is its practical understanding of the wider organization, the business processes, and the users.
To ensure that incidents with the highest business impact are resolved first
protect — The purpose of the information security management practice is to protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication (ensuring someone is who they claim to be) and non-repudiation (ensuring that someone can’t deny that they took an action).
Information and technology — The dimension Information AND technology focuses on:
A service — A service is “A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.”
Continually meeting stakeholder expectations for costs — The purpose of the design and transition value chain activity is to ensure that products and services continually meet stakeholder expectations for quality, costs, and time to market.
Service value system — The Service Value System (SVS) describes how all the components and activities of the organization work together as a system to enable value creation. Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can, in turn, facilitate value for those organizations, their customers, and other stakeholders.
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At the beginning of the exam, you will be asked to move your webcam and show the whole room.
The ITIL Foundation exam is available in the following languages:
It’s not mandatory, but it’s recommended.
You can use our eLearning course to fully prepare for this exam: ITIL® 4 Foundation
The first lessons are free and you can start taking the course now, even without registering on our website.
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
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