FAQ
You can pay using PayPal, or using a credit card or debit card, through a fully secure and certified platform.
You can cancel your order and get a full refund up to one month and before we register you with the examination institute.
When your registration is done, you will receive full instructions for the exam process. We're also available if you have any questions.
Yes, we'll support you throughout the process.
Once your registration is done and you've received your exam voucher, you have to book the time and date of your exam. It's a good idea to book it in advance, to be sure that you can take it at your preferred time; e.g. it may not be possible to arrange everything and take the exam in a few hours.
Unfortunately, the examination institute will not accept it anymore, and you will have to buy another exam voucher.
You can always buy another exam voucher and take the exam again. Each voucher is for one attempt only.
First, it must be a reliable connection. You can usually resume the exam if you're disconnected, but it's a risk.
Second, it must be fast enough, because the exam will be invigilated via webcam and microphone. If your connection is fine for video chat, it should work well for the exam.
You can take it anywhere, as long as you're in a small and quiet room. There should not be other people in that room, and no content related to the exam on the walls or desk.
In the beginning of the exam, you will be asked to move your webcam and show the whole room.
It takes some time to confirm your information and register you with the examination institute. If you need to, you can cancel your order and get a full refund during this time. Once we complete your registration with the examination insttitute though, no refund would be possible anymore.
No, you can get PDUs for activities such as training, not for taking an exam.
It's not mandatory, but recommended.
You can fully prepare for this exam by taking our accredited ITIL® 3 Foundation eLearning course. The first 30% of the course is free and you can try it out to see if it suits your needs.
Yes, you can fully prepare for this exam by taking the ITIL® 3 Foundation eLearning course. The first 30% of the course is free and you can try it out to see if it suits your needs.
Yes, the first 30% of the ITIL® 3 Foundation eLearning course is free, and you can take it even without registering on our website.
The ITIL Foundation exam is available in the following languages:
- English
- Arabic
- Brazilian Portuguese
- Chinese (Simplified)
- Czech
- Danish
- Dutch
- Finnish
- French
- German
- Hungarian
- Italian
- Japanese
- Korean
- Polish
- Romanian
- Russian
- Spanish (EU)
- Spanish (Latin American)
- Swedish
- Vietnamese
Most candidates prefer to take it in English though.
There are sample exams in our eLearning package, but we don’t have it as a separate product.