ITIL® 4 Foundation Exam Simulator
Learn more, fill in the gaps, familiarize yourself with the style of the exam, and uncover the secrets before taking your actual exam!Demo
This demo contains only a few questions to show you how the exam simulator works and its coaching feature is disabled. The full exam simulator contains hundreds of questions.
About these mock exams:
- A bank of 230 questions
- Containing helpful explanations for each question
- Fully compatible with ITIL 4 (the latest version)
One year access
Syllabus
The table below gives a summary of the concepts that are tested in the exam, and the main parts of the manual in which these are described.
- Understand the key concepts of service management
- Recall the definition of:
- Service
- Utility
- Warranty
- Customer
- User
- Service management
- Sponsor
- Describe the key concepts of creating value with services:
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility
- Warranty
- Describe the key concepts of service relationships:
- Service offering
- Service relationship management
- Service provision
- Service consumption
- Recall the definition of:
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Describe the nature, use and interaction of the guiding principles
- Explain the use of the guiding principles:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Understand the four dimensions of service management
- Describe the four dimensions of service management:
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Describe the four dimensions of service management:
- Understand the purpose and components of the ITIL service value system
- Describe the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Describe the interconnected nature of the service value chain and how this supports value streams
- Describe the purpose of each value chain activity:
- Plan
- Improve
- Engage
- Design & transition
- Obtain/build
- Deliver & support
- Know the purpose and key terms of 15 ITIL practices
- Recall the purpose of the following ITIL practices:
- Information security management
- Relationship management
- Supplier management
- IT asset management
- Monitoring and event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- Recall definitions of the following ITIL terms:
- IT asset
- Event
- Configuration item
- Change
- Incident
- Problem
- Known error
- Recall the purpose of the following ITIL practices:
- Understand 7 ITIL practices
- Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
- Continual improvement including:
- The continual improvement model
- Change enablement
- Incident management
- Problem management
- Service request management
- Service desk
- Service level management
- Continual improvement including:
- Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
FAQ
The following are the most common questions. Feel free to contact us if you can’t find the answer to your question here.The ITIL Foundation exam is available in the following languages:
- English
- Chinese
- Dutch
- French
- German
- Italian
- Japanese
- Polish
- Spanish
- Portuguese (Brazil)
It’s not mandatory, but it’s recommended.
You can use our eLearning course to fully prepare for this exam: ITIL® 4 Foundation
The first lessons are free and you can start taking the course now, even without registering on our website.
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
After your purchase, we will contact you to confirm your personal information. Then we will register you in the examination institute and send you the exam voucher, using which you can book and take your exam.
When your registration is completed, you will receive full instructions for the exam process. We’re also available if you have any questions.
- eLearning Courses: up to 30 days, as long as you’ve not taken more than 30% of the course
- Exam Simulators: up to 30 days, as long as you’ve not taken more than one simulated exam
- Official Exams: up to 10 days
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