Terms and Conditions

Last updated: 2022-03-17

EMPII Group BV, a limited liability company under Belgian law with registered office at Philipssite 5, box 1, 3001 Leuven, Belgium, registered under company registration number 0778674329 (RLE Leuven), with trade name "Management Plaza", which operates the website reachable with the following URL: mplaza.training.

These Terms and Conditions apply to all services and products offered on our website. We are not responsible for the terms and conditions of other sites and sources related to our website.

By creating an account on this website or using any of the material provided in our website, you provide your consent with these Terms and Conditions, and you confirm that you are of legal age to agree to these Terms and Conditions.

PURCHASING

The prices given at the product pages at the time of purchase are applicable. As long as nothing else is expressly agreed, no other costs of transaction are incurred.

You can pay the price of items via our payment gateways (Braintree, Stripe, or PayPal). The terms and conditions of those payment gateways apply. Only when the payment gateway confirms that payment has been made will you gain access to the content.

VAT CALCULATION

The amount of VAT is calculated based on your country of tax residency and whether you are purchasing as a natural person or a business. All prices are shown both including and excluding VAT.

By placing an order, you confirm that the country you declared as your country of tax residency, and your VAT number (if any) are correct. If the information you provided do not match the payment information such as the country of issuance for your credit card, we may be obliged to ask you for additional proof.

DELIVERY

All content in the website is electronic (videos, audios, electronic text, etc.), and will be provided to you on the web. No physical product will be shipped to you, unless otherwise mentioned.

ACCESS DURATION

After purchasing an eLearning course or exam simulator, you will have access to use it for one-year, unless otherwise mentioned in the product page. During that period, you have unlimited access to the content (e.g., you can take the lessons more than once, in case of eLearning courses), as long as all Terms and Conditions are met.

Vouchers for official exams are valid for 12 months, unless otherwise is mentioned in the product page. Each voucher is for one attempt in the exam. Vouchers are subject to the terms and conditions of the examinations institutes as well.

RIGHT OF WITHDRAWAL - REFUND POLICY

Based on article VI.47 of the Belgian Codex of Economic law (Wetboek economisch recht) you have the right to withdraw from the service agreement within 14 days of purchase without giving reasons, and without having to bear any costs starting from the day the purchase was made, except for service contracts after full performance of the service if the performance has started with the express prior consent of the consumer, and provided the consumer has acknowledged that he will lose his right of withdrawal as soon as the company has fully performed the agreement (article VI.51 of the Belgian Codex of Economic law (Wetboek economisch recht)).

Taking this into account we offer the following refund policy:

• eLearning courses: You can request and receive a full refund for up to one month when your progress in the course is less than 30%. By using the first 30% of the course, you acknowledge that your right to recall, as written in article VI.47 and VI.51 of the Belgian Codex of Economic law (Wetboek economisch recht), is satisfied. After this point no refund will be available.
• Exam simulators: You can request and receive a full refund for up to one month when you have not taken more than one simulated exam. By using more than one simulated exam, you acknowledge that your right to recall, as written in article VI.47 and VI.51 of the Belgian Codex of Economic law (Wetboek economisch recht), is satisfied. After this point no refund will be available.
• Official exam vouchers: You can request and receive a full refund for up to ten days after you receive your exam voucher. You acknowledge that the delivery of the exam voucher or its details is the full performance of the service by mplaza.training and that your right to recall is lost.

If your order contains multiple items, you can request a refund for some or all of the items in the order, in which case, each item will be subject to the conditions of its own type, as explained above.

To request a refund, fill in this English translation of the standard form and email it to us: support@mplaza.training

LICENSES AND COPYRIGHT

Some content on our website is provided for free, while some is available only after a purchase. In both cases, the user receives a non-exclusive, non-transferable right of personal use only. Any further use, such as sharing your user account with others, the conversion of the content, their permanent saving (except for the content provided as downloadable material), transferral to other persons, or the trading or uploading of such material in online platforms is not allowed unless otherwise mentioned.

A violation of these terms may result in blocking access to the website, without the possibility of a refund.

LIMITS OF LIABILITY

We have done our best to provide you with reliable and correct training content, but we cannot guarantee it, and we accept no responsibility for any damages arising from the use of our content.

We do our best to keep the website performing without interruptions, but occasional scheduled or unscheduled maintenance downtimes are unavoidable. We cannot take responsibility for any damages or loss caused by these interruptions.

We are not responsible for the content of other sites that can be accessed through this website. All links on this site are provided for your convenience only and we do not recommend or endorse the content of other sites.

SEVERABILITY

If one or more of these terms and conditions shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired thereby.

AMENDMENT AND ASSIGNMENT

These Terms and Conditions may be revised without notice.

In case of changes to the access duration, the access duration that was applicable at time of your purchase remains valid.

GOVERNING LAW AND JURISDICTION

These terms shall be governed by the Belgian Law and are subject to the exclusive jurisdiction of the Belgian Courts.