Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Lesson 20: Scope of Service Management

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Can we have a lifecycle view and a process view, or do you need to choose one?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Now we’ve seen the range of perceptions possible, we are going to focus for a while on the lifecycle, cradle to grave or more?

Self Evaluation