Lesson 20: Scope of Service Management
The ITIL 3 Foundation exam will NOT be available after mid 2021.
Can we have a lifecycle view and a process view, or do you need to choose one?
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
Now we’ve seen the range of perceptions possible, we are going to focus for a while on the lifecycle, cradle to grave or more?
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