Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Lesson 19: Overview of the ITIL Approach

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Where did ITIL come from? And what can it do to help you deliver your job?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

We’ve seen that ITIL has a lifecycle, processes and functions, How do you think they all fit together?

Self Evaluation

From this lesson on, there will be flashcards at the end of the lessons. Each time, you’ll see the cards from the current lesson, as well as those before it (therefore, you don’t need to go back and practice the flashcards in the old lessons). You’ll see the cards that you answer incorrectly more often.