Lesson 18: Functions
The ITIL 3 Foundation exam will NOT be available after mid 2021.
What is the collective term for a team and the tools and equipment they use? And why is that useful to know?
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
We’ve covered a lot of terminologies, can you remember them all and see how they fit together? How does this all fit together and make ITIL useful to you?
- A function includes people, but not just people, what else is considered an integral part of a function?
- Would you expect a one-to-one match between functions and processes across ITSM?
- The tools they use, in the widest sense including software, office space, and other equipment.
- No, anyone function might be involved in supporting multiple processes, for example the Change management team will do work that impacts directly into Configuration Management, Release management, verification & testing as well as the change management process. And they might also be involved with many more processes too.
Here you can submit your questions related to the content of the course. (For other questions, use the support system). The trainer's reply will be email to you in 48 hours.
This lesson is part of the first 30% of the course, which is available for free, even without registration.
You can purchase the course to access all lessons, additional material, and coaching:
More info and purchase options