Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 17: RACI

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Processes need people to take a range of responsibilities. How could we map those to be sure we have everything covered?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Are processes and process roles enough? How do we talk about the teams doing the actual work?

Self Evaluation

  1. What are the four process roles that RACI describes?
  2. How many people should be accountable for an element of a process?