Lesson 17: RACI
The ITIL 3 Foundation exam will NOT be available after mid 2021.
Processes need people to take a range of responsibilities. How could we map those to be sure we have everything covered?
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
Are processes and process roles enough? How do we talk about the teams doing the actual work?
- What are the four process roles that RACI describes?
- How many people should be accountable for an element of a process?
- Responsible, Accountable, Consulted, Informed
- Precisely one
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