Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 16: Processes

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Processes are at the heart of actually doing service management. What does every process need to have?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

We’ve described the nature of a process for ITSM, what roles do you see as necessary to make it happen?

Self Evaluation

  1. What are the characteristics that every process must have
  2. List the roles ITIL describes as necessary for every process
  3. Why is it important to see the distinction between the process owner and process practitioner roles?