Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 15: Governance

The ITIL 3 Foundation exam will NOT be available after mid 2021.

All games need rules and someone to apply those rules. Is service management any different? Who is your ITSM referee?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Some order established through governance, how could we describe the actual work areas that need to be done?