Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 14: Risk

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Nothing is certain, but decisions must be made and actions taken. How would you balance the benefits and risks?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

So we’ve taken the risk, let’s go on and think how we might set and manage the rules for service management?

Self Evaluation

Good risk management is about ____ (select one option).

  1. Reducing the chances that something could go wrong as much as possible
  2. Making sure that if something goes wrong it is easy to find out whose fault it was
  3. Balancing the risk of IT failures against IT costs
  4. Taking the right level of business risk on purpose