Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 11: Service Assets

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Are using service assets like making music? We think so, let’s see what you think.

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

We talked about what we need to make ITSM go right, what do you when things go wrong? Next we’ll talk about incidents and problems – all over a nice cup of tea maybe?

Self Evaluation

Match the service assets to resources and capabilities

  1. amount of people
  2. management
  3. information
  4. organisation
  5. applications
  6. processes
  7. infrastructure
  8. knowledge
  9. financial capital
  10. skills of people