Lesson 10: Utility and Warranty
The ITIL 3 Foundation exam will NOT be available after mid 2021.
Some of the ITIL terminology needs careful consideration – we are going to look at some of those now – what’s the difference between warranty and utility, and why do you need both?
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
Now that that’s clear, what assets do you have available to you to help you create and deliver both utility & warranty?
Which of these words or phrases are associated with utility and which with warranty
- Functional requirements
- Non-functional requirements
- What it does
- How it does it
- Confidence it will perform
- Relevance to need
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