Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 10: Utility and Warranty

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Some of the ITIL terminology needs careful consideration – we are going to look at some of those now – what’s the difference between warranty and utility, and why do you need both?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Now that that’s clear, what assets do you have available to you to help you create and deliver both utility & warranty?

Self Evaluation

Which of these words or phrases are associated with utility and which with warranty

  1. Functional requirements
  2. Non-functional requirements
  3. What it does
  4. How it does it
  5. Confidence it will perform
  6. Relevance to need

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