Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 08: Stakeholders

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Many different people are affected by the services you support and deliver. Do you know who they all are?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Continuing our run through the important ITSM terms, What is the difference between output and outcome? Find out next.

Self Evaluation

  1. What are the most common three kinds of stakeholders that service management commonly needs to work with?
  2. What is a key difference between customers and users?
  3. Can one person be more than one kind of stakeholder?