Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 07: Service

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Service is an everyday word, but what does it really mean to ITSM people?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

Now we see what the service in service management means, do you know who all your stakeholders are?

Self Evaluation

  1. What does a service deliver?
  2. What is the difference between internal and external services?
  3. What three types of service does ITIL describe?