Lesson 06: Best Practice
The ITIL 3 Foundation exam will NOT be available after mid 2021.
What has ‘best practice’ got to do with cooking? Let’s see.
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
So, we can see that ITSM concepts can be rooted in our everyday lives. Does that apply to terms like ‘service’ too? let’s find out in the next lesson.
- Should Best Practice lay down rules for us to follow?
- Why is the adaptation of best practices so important?
- NO, best practice sets out guidance, a general approach and commonly expected circumstances it can never cover every potential situation and requirement.
- Because every situation has some unique aspects. Good service management requires knowledge and understanding of those unique aspects, and then the adaptation of the generic best practice guidance to fit the local needs
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