Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 06: Best Practice

The ITIL 3 Foundation exam will NOT be available after mid 2021.

What has ‘best practice’ got to do with cooking? Let’s see.

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

So, we can see that ITSM concepts can be rooted in our everyday lives. Does that apply to terms like ‘service’ too? let’s find out in the next lesson.

Self Evaluation

  1. Should Best Practice lay down rules for us to follow?
  2. Why is the adaptation of best practices so important?