Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Sub-Section: Mastering the Jargon

Lesson 05: Introduction to 'mastering the Jargon'

The ITIL 3 Foundation exam will NOT be available after mid 2021.

Have you noticed that every profession has its own language and words? ITSM is not different. Let’s see why.

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

So now we see why we should learn these concepts, how many do you already know? Have you used Best Practice at home? We think you have, Find out how in the next lesson.

Self Evaluation

  1. How does a common understanding of key terms help us do better service management?
  2. Why is it often difficult to see the boundaries of each part of the ITIL lifecycle and between ITIL processes?