Lesson 05: Introduction to 'mastering the Jargon'
The ITIL 3 Foundation exam will NOT be available after mid 2021.
Have you noticed that every profession has its own language and words? ITSM is not different. Let’s see why.
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
So now we see why we should learn these concepts, how many do you already know? Have you used Best Practice at home? We think you have, Find out how in the next lesson.
- How does a common understanding of key terms help us do better service management?
- Why is it often difficult to see the boundaries of each part of the ITIL lifecycle and between ITIL processes?
- It facilitates meaningful discussion, with all parties having the same perspective. It permits comparison across and between organisations.
- Because all parts of ITIL interact and overlap. The boundaries are not precise and will vary between organisations and over time.
Here you can submit your questions related to the content of the course. (For other questions, use the support system). The trainer's reply will be email to you in 48 hours.
This lesson is part of the first 30% of the course, which is available for free, even without registration.
You can purchase the course to access all lessons, additional material, and coaching:
More info and purchase options