Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Lesson 04: Lifecycle Phases

The ITIL 3 Foundation exam will NOT be available after mid 2021.

We should see the value of the service lifecycle now, so next, we’ll talk about what each part addresses and how these phases fit together.

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

We’ve talked about the overall shape of ITSM – the service lifecycle. How important is it to know the jargon that ITSM professionals use?