Lesson 03: The Lifecycle Concept
The ITIL 3 Foundation exam will NOT be available after mid 2021.
Services don’t just happen by magic. What needs to be thought about and delivered before a service delivers anything useful?
Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.
We’ve given the lifecycle stages names now, next we’ll look at what you find in each of those stages?
- What are the 5 phases of the ITIL Lifecycle?
- Why do we need to get the business people interested in talking with IT?
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- Because if the business doesn’t get actively involved it will not be possible to find out what they need, and therefore not possible to deliver it reliably.
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