Course: ITIL® 3 Foundation eLearning Course

Section: The Basics

Lesson 02: Scope of Service Management

The ITIL 3 Foundation exam will NOT be available after mid 2021.

What factors do you need to balance to get the best from your service management efforts?

Based on AXELOS ITIL® material. Reproduced under licence from AXELOS. All rights reserved.

We’ve talked about how we sell our service management ideas. Now we have to do it, what stages do you think would need to consider across a service’s life?