This course offers everything you need to learn ITIL 3 and prepare for the ITIL 3 Foundation exam.
Important note: The latest version of ITIL is 4 and you can use the ITIL 4 Foundation package instead of this.
ITIL 3 exams will NOT be available after mid 2021.
One year access / Exam fee included
You would be eligible for our Pass Guarantee if:
You’ve purchased the course and exam from us.
You’ve completed the course, and your real exam was not more than 12 months after the start of your course and not more than 6 months after finishing your course.
You’ve taken at least 6 simulated exams, have a score of at least 75% in your last 4 attempts, and your real exam was not more than 10 days after your last simulated exam.
If you meet the above conditions and you fail your exam, we will pay for your second exam. In addition, we will have a session to review your performance and come up with a plan for your success in the second attempt.
The course is designed for busy professionals; most lessons are 10 to 15 minutes long, so that you can take one or two per day, without much effort. Also, we’ve avoided homework and covered it in other ways, because you probably don’t have enough time and mental energy to spend many hours by yourself doing homework.
The course is delivered in the following sections and lessons:
03. The Lifecycle Concept (free)
04. Lifecycle Phases (free)
Mastering the Jargon
06. Best Practice (free)
07. Service (free)
08. Stakeholders (free)
09. Outcome and Value (free)
10. Utility and Warranty (free)
11. Service Assets (free)
13. PPT and 4Ps (free)
14. Risk (free)
15. Governance (free)
16. Processes (free)
17. RACI (free)
18. Functions (free)
21. The Service Lifecycle (free)
22. Service Strategy (free)
23. Service Design
24. Service Transition
25. Service Operation
26. Continual Service Improvement
27. Service Portfolio Management
28. Financial Management for IT Services
29. Demand Management
30. Business Relationship Management
31. Service Level Management
32. Knowledge Management
33. Supplier Management
34. Service Catalogue Management
35. Availability Management
36. Information Security Management
37. Capacity Management
38. IT Service Continuity Management
39. Design Coordination
40. Service Transition Planning and Support
41. Service Asset and Configuration Management
42. Change Management
43. Release and Deployment Management
44. Testing and Evaluation
45. Event Management
46. Incident Management
47. Request Fulfilment
48. Access Management
49. Problem Management
50. Service Desk Function
51. Other Functions
52. 7 Step Improvement Process
53. Automation and Communication
54. Sample Exams
Meanwhile, if you fail in the exam:
Yes. See this article: How to Submit PDUs
We recommend the following number of PDUs for this course:
Since January 2020, training organizations have not been allowed to issue certificates of completion for AXELOS programs. If you need to show that you’ve taken a course (e.g., to submit PDUs with PMI), we’ll issue a letter of course attendance for you.
Nevertheless, you will still get your official certificate by passing the exam.
It’s a self-paced online course. You can start the course whenever you want and proceed at any speed that suits you.
You’ll have unlimited access to the course for one year, and you can retake certain lessons or even the whole course if you find it necessary.
The ITIL Foundation exam is available in the following languages:
The material is fully aligned with the latest changes in ITIL 3. However, in parallel to ITIL 3, there’s a new version, ITIL 4 as well.
There’s no date for the retirement of ITIL 3 yet, and candidates can choose either version. We also provide training material for both of them (separately).
Our ITIL 4 content is available here:
ITIL Foundation is the first level of certification in ITIL. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels.
Most people who are certified in ITIL find the Foundation certificate sufficient for their goals.
The unbored.training platform was our eLearning delivery platform for a few years, until the end of 2020, and learners needed to go there to take their eLearning courses. Now we’ve added the learning management system to our main website, mplaza.training, and unbored is retired.
All old user accounts in unbored.training are migrated to this website, and if you had an account there, you will be able to access the same courses that you bought there here.
Don’t hesitate to contact us if you have any questions. Your administrative and technical questions will be answered quickly by the support team, and your questions about the topics will be sent to our trainers.
To contact us, use the online chat service that is available on the bottom of the pages, send us an email to firstname.lastname@example.org, or call us at +32477588618, +442032874160, or +1(315)784-1825.
There are many eLearning providers, and you might be wondering which one is the best choice for you. In fact, it’s a simple decision: all you have to do is to watch demos of the courses and compare them :) Just be careful with one thing: there are some providers who create one or a few interesting videos as samples, while the rest of the course doesn’t have anything to do with that.
We are a small group of project experts who love creating content and sharing what we have learned with our peers. While this is currently our main job, earning money is not our highest priority; the highest priority is the sense of achievement we get from creating something that can really help people.